Verizon New York Settlement

SCORE: Verizon New York Settlement:  Fiber Optics to Underserved Areas; Repair of the State Utility Networks– with an Assist from the IRREGULATORS.


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 New Networks Institute (NNI) & the IRREGULATORS— just helped to get Verizon to install 32,000 fiber optic lines in Verizon New York’s underserved areas as well as get  the needed repairs for the copper networks.  — We estimate this to be about $300 million to $1/2 billion dollars over time.

Our research and calls for an investigation started in 2010, and our reports, filings and analytical approach helped to initiate and was used in the investigation.

We are mentioned in the decision and will be taking next steps on this as we filed to block this settlement agreement –it left out billions in cross-subsidies and customer overcharging.

And this happened in every state; New York just happens to require financial annual reports; All other states, including AT&T and CenturyLink state-based utilities, from AT&T California or Verizon Massachusetts, need to start investigations.

Also, we congratulate the Communications Workers of America (CWA) District 1, and PULP, Public Utility Law Project, for their dogged persistence and putting our research and analysis to good use.

NY PSC Press Release —

“PSC Approves Verizon Service Quality Improvement Plan  — Telecommunications Company Agrees to Expand Broadband Service to 32,000 Customers, Helping to  Fulfill Governor Cuomo’s Goal to Expand Broadband Service in  New York; Make Much-Needed Repairs to Existing Copper Service; Remove Unused Telephone Poles to Improve Safety — 

Verizon NY Settlement  — 


“SAPA and Public Comments Pursuant to the State Administrative Procedures Act, a  notice was published in the State Register on April 13, 2016 (SAPA 16-C-0122SP1).  In addition, a Notice Soliciting Public Comments on the JP was issued on March 22, 2018.  Twenty-one public comments have been filed in the Department’s Document and Matter Management System in relation to this proceeding.

“The most extensive comments were filed on behalf of an organization called New Networks Institute – IRREGULATORS (New Networks).  New Networks has alleged generally that Verizon has intentionally allowed its copper-based utility networks to deteriorate.  New Networks also asserts that, by taking advantage of outdated Federal Communications Commission cost accounting rules, Verizon has, beginning in 2012, diverted billions of dollars from its state-regulated wireline businesses and used those funds to improperly cross-subsidize Verizon’s wireless affiliate businesses.

“Opposing the JP because its terms do not address Verizon’s financial practices, New Networks argues that proceeding was supposed to involve an investigation into Verizon’s claimed financial losses.  New Networks asserts that, instead of investigating Verizon’s financial abuses, the JP instead covers up the most egregious issues that directly affect all Verizon customers.

“New Networks asserts that, by siphoning resources from its wireline businesses in order to subsidize its unregulated wireless businesses, Verizon has harmed wireline customers on a massive scale and in every state, by allowing wireline service quality to deteriorate, by frustrating the more widespread deployment of broadband, and in multiple other ways.  New Networks also argues that, because Verizon covers about 9 million households and businesses, the limited broadband fiber deployments to be performed by Verizon under the terms of the Joint Proposal are insignificant.

“By imposing only modest obligations on Verizon, and by leaving out the more critical investigation of the wireless cross-subsidies,  New Networks argues that the terms of the JP fail to accomplish the purposes of this proceeding.  Instead of adopting the terms of the JP, New Networks urges the Commission to continue investigating Verizon’s financial practices, and asks that Verizon be required to reimburse its wireline customers for the monies Verizon has diverted to its wireless affiliates.

“Twenty other commenters urged the Commission to require Verizon to adequately maintain existing telephone land Twenty other commenters urged the Commission to require Verizon to adequately maintain existing telephone land lines, pay phones and related infrastructure because they are more reliable in an emergency than cell phones.

“Commenters complained that, rather than maintain its copper-based systems in response to customer complaints about bad service, Verizon has instead knowingly failed to maintain landline service in order to force customers to switch to more expensive wireless  service.  They allege that Verizon has used bully tactics to aggressively sell its fiber-based service to customers that prefer traditional service.  These commenters argue that Verizon’s shift away from copper has more to do with preserving bloated corporate profits than ensuring quality telephone  service.  They urge the Commission to require Verizon to continue maintaining the more reliable copper-based phone systems.   

The Commission declines to follow New Networks Institute’s recommendations to reject the JP, continue investigating Verizon’s financial practices, and require that wireline customers be reimbursed for the alleged improper cross-subsidization of Verizon’s wireless affiliates.  The Commission’s primary objectives in this proceeding were to investigate and evaluate the quality of service Verizon is providing to its customers (Core and non-Core).

“More particularly, this proceeding was commenced when changing circumstances called into question the Commission’s premise for continuing Verizon’s service quality focus on Core customers. The Commission was concerned by Verizon’s announced plans to stop expanding its fiber network beyond areas currently served.  The Commission also pointed to data indicating fewer customers  were leaving Verizon’s networks.

“Given these indications, and the fact that more than 2 million of Verizon’s current customers remain reliant on an aging copper network, the Commission decided to examine whether changes to Verizon’s service quality oversight are necessary.  The Commission recognized that this investigation would inherently include an examination as to the state of the copper system and whether Verizon’s investment in its network has been sufficient to provide adequate levels of service to consumers on regulated services.  But, the Commission did not state any intention to revisit rate-of-return regulation.  The Commission did recognize an expectation that the Company will continue to invest in its New York regulated operations  as the Public Service Law unequivocally requires Verizon to provide adequate service.

“The Commission also made it clear that it would take the necessary action under the Public Service Law to address shortcomings if the market fails to provide Verizon an appropriate incentive to meet its statutory obligations.  That said, the Commission has broad authority under the Public Service Law to initiate further investigations if the circumstances so warrant.

“The Commission focus has long been on ensuring compliance with minimum standards of service quality for customers lacking competitive choice.  The Commission has previously investigated claims that Verizon has not been adequately investing in its copper network.

“In that context, the Commission has acknowledged that, in response to technological advances, the telecommunications landscape has changed dramatically.  The Commission has also recognized that, in evaluating Verizon’s performance, it must consider the extent to which investment in the legacy  copper network would be cost effective when that network is becoming competitively and technologically obsolete. The terms of the JP will implement specific  improvements in Verizon’s system that will directly improve the service quality deficiencies that led to the commencement of this proceeding.

“In light of all this, we disagree with New Network’s recommendation to reject the Joint Proposal.  The terms of the JP should result in service quality improvements that promote the public interest. Moreover, with regard to other commenters’ complaints about Verizon’s maintenance of its copper network and being forced onto more expensive wireless and fiber networks, the Commission notes that Verizon is required to offer its tariff services and tariffed-based rates regardless of the type of network delivering the telephone call.

“Notwithstanding the foregoing, the Commission has long recognized the benefits and resiliency of the fiber network over the older vintage copper network and we note here that the JP will further that goal.     Finally, in the Commission’s Initiating Order, we raised the question of whether “Verizon’s service quality processes and programs pertaining  to all the Company’s regulated customers” are sufficient “to determine if modification of Verizon’s revised SQIP is warranted.”

“In light of the JP’s terms and conditions being approved herein, the Commission does not believe any changes are required at this time. However, as…”

We believe that the State should have been examining the cross-subsidies between the wireless and wireline networks, that Verizon should not be given government subsidies via the Cuomo broadband plan, that Cuomo is most likely responsible for killing off these other investigations and that further steps are needed to make New Yorkers and America whole.

But, this is a good first step to the next series of necessary legal and regulatory challenges that need to happen on the state and federal level.